Faktor Internal yang Mempengaruhi Efektivitas Pengelolaan Piutang Usaha di Perusahaan Air Minum Daerah
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Abstract
Accounts receivable management is a critical determinant of financial sustainability in regional water utilities because delayed customer payments directly restrict cash flow, maintenance capacity, and service continuity. This study examines how customer bill-payment policy, billing procedures, receivables control and monitoring, and receivables information-system utilization affect the effectiveness of accounts receivable management at PT. Air Minum Jayapura Robongholo Nanwani (Perseroda), Papua, Indonesia. A quantitative associative design was applied using primary survey data from 57 valid employee respondents selected from finance, billing, customer administration, supervision, and enforcement units. Data were analyzed using validity and reliability testing, classical assumption tests, multiple linear regression, t-tests, F-tests, and coefficient-of-determination analysis in SPSS 22. The findings show that receivables control and monitoring had a positive and significant effect on receivables-management effectiveness (B = 0.391; t = 2.351; p = 0.023), whereas customer bill-payment policy (p = 0.054), billing procedures (p = 0.452), and information-system utilization (p = 0.127) were not significant partial predictors. Simultaneously, the four variables significantly explained receivables-management effectiveness (F = 5.149; p = 0.001), with R² = 0.284. The study demonstrates that formal policy, procedures, and digital systems require strong monitoring integration to produce measurable receivables outcomes in public water utilities.
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