AFRINA, F.; PRIYANA, Y. Memahami Customer Experience: Tinjauan Sistematis atas Literatur Peran Artificial Intelligent (AI) Agent dan Omnichannel pada Contact Center. Sanskara Manajemen Dan Bisnis, [S. l.], v. 4, n. 01, p. 60–72, 2025. DOI: 10.58812/smb.v4i01.665. Disponível em: https://sj.eastasouth-institute.com/index.php/smb/article/view/665. Acesso em: 2 dec. 2025.