DOI: https://doi.org/10.58812/smb.v4i03

Published: 2026-07-04

Articles

An Analysis of Hospital Information Systems and Service Quality on Patient Satisfaction in Maternal and Child Health Services in Indonesia

Nurmalia Lusida, Atthariq Atthariq, Andriyani Andriyani, Irna Hasanah, Raghib Filhaq

397-405

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The Mediation Role of Customer Satisfaction in Building Coffee Lover Loyalty Driven by Service Quality Management

Agus Usman, Andi Wijaya, Agung Zulfikri

406-414

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Omnichannel Readiness of Hotel Distribution Systems in an Emerging Tourism Destination: Evidence from Labuan Bajo, Indonesia

Paul Hanny Wadhi, Fitri Ciptosari, Agus Wahyudi

415-425

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Pengaruh Manajemen Sumber Daya Manusia Berkelanjutan terhadap Kinerja Organisasi: Tinjauan Pustaka Sistematis

Heribertus Yudho Warsono, Dodit Cahyo Nugroho

426-439

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Global Trends in Public Service Quality Research: Bibliometric Analysis and Network Visualization Based on VOSviewer

Alya Syafitri Lubis, Naurah Athaya, Adellah Adellah

440-449

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Apa yang Membuat Konsumen Kembali Membeli Makanan Halal? Peran Kesadaran Kesehatan, Kualitas Makanan, dan Kepuasan

Wira Pramana Putra, Mima Halimatus Sa'diyah, Cecep Supriyadi

450-467

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Unlocking the Human Capital Paradox: Innovation Culture and Organizational Competence as Dual Mediators of Institutional Performance in Indonesian Private Business Colleges

Tutik Winarsih, Fariz Fariz

468-476

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Customer Satisfaction as a Mediating Mechanism of Banking Loyalty: An Empirical Re-analysis of the Corporate Image and Service Quality Model among Bank BRI Customers

Muhamad Arif Wiyanto, Dahlan Hidayat

477-487

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Determinants of Capital Adequacy Ratio in KBMI 4 Banks: Evidence from Profitability and Liability Structure in Indonesia (2021–2025)

Virza Utama Alamsyah

488-499

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Ambidextrous Leadership as a Catalyst for Innovation Performance: Knowledge Sharing and Organizational Agility in Indonesian Digital SMEs

Faizal Faizal, Ivon Arisanti, Frandyo Izak Muskita

500-514

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The Effect of Healthcare Workers’ Workload and Competence on Service Quality in Indonesian Hospitals

Vina Anggraini, Suryadi Suryadi, Aida Rachmiana, Muslim Usman

515-526

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Business Strategy Decision-Making Model in Efforts to Increase Sales of Bakery Industry MSMEs in Lampung Province

Niki Agus Santoso, Trenggono Pujo Sakti, Dora Rinova

527-537

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Digital Visibility of Tourist Destinations in Sabang: A Composite Index Analysis Using Online Platform Indicators

Nabilah Nabilah, Fachrurrazi Fachrurrazi, Nurhafikin Nurhafikin

538-549

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The Influence of Fleet Management on Operational Performance through Operational Efficiency in Indonesian Transportation Companies

Fajar Akbar Islamic, Bayu Riyadi Widhiyanto, Grace Vita Vidyani, Betty Nila Purnamasari, Setyasnomo Setyasnomo

550-562

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Pemanfaatan TikTok sebagai Media Promosi Destinasi Wisata di Kabupaten Pangandaran

Aris Gumilar, Raden Asri Kartini

563-572

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Transformasi Pariwisata Halal sebagai Penggerak Ekonomi Hijau dan Berkelanjutan Berbasis Maqashid Syariah

Mikrad Mikrad, Raden Hera Merdeka Khazinatul Khaeriah

573-585

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Peran Destination Branding dalam Meningkatkan Kunjungan Wisatawan ke Kawasan Geopark Ciletuh - Pelabuan Ratu

Ikhfi Imaniah, Isaghoji Isaghoji

586-595

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The Role of Leadership, Organizational Commitment, and Motivation on Employee Performance

Herty Ramayanti Sinaga, Yuviani Kusumawardhani, Rahayu Sri Purnami

596-610

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